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Dokument informacyjny #373
FRITZ!WLAN Stick AC 860
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FRITZ!WLAN Stick is not detected automatically when connected to a USB port

The FRITZ!WLAN Stick is not detected by the USB port on the computer or it is displayed as an 'unknown device' (marked with a question mark) in the computer's Device Manager. Installation of the FRITZ!WLAN Stick does not start automatically.

Simply proceed as described below. After each measure, check whether the problem is solved.

1 Checking the driver installation

  1. Remove the FRITZ!WLAN Stick from the USB port on your computer and then reconnect it.
  2. Click on the search symbol in the Windows taskbar.
  3. Enter Device Manager in the search box and press Enter.
  4. Check how the FRITZ!WLAN Stick is displayed under the device class 'Network adapters':
  5. If the FRITZ!WLAN Stick is displayed with a red cross:
    1. Right-click on the entry and select 'Properties'.
    2. Under 'Device usage', select 'Use this device (enable)'.
    3. Click on 'OK'.
    • If FRITZ!WLAN Stick is displayed with a yellow exclamation point:
      1. Right-click on the entry and select 'Uninstall' or 'Remove'.
      2. Click on 'OK' and follow the instructions.
      3. Restart your computer and reinstall the FRITZ!WLAN Stick.
    • If the FRITZ!WLAN Stick is displayed with a black arrow pointing downwards:
      1. Right-click on the entry and select 'Activate'.
      2. Click on 'OK'.
    • If the FRITZ!WLAN Stick is not listed:
      1. Check whether the entry 'WLAN USB Device' is displayed under the device class 'Other Devices'.
      2. If this entry exists, right-click on 'WLAN USB Device', select 'Uninstall > OK', and follow the instructions.
      3. Restart your computer and reinstall the FRITZ!WLAN Stick.

2 Connecting the FRITZ!WLAN Stick without a USB hub

The following step is only necessary if you connected the FRITZ!WLAN Stick to a USB hub (USB distributor) instead of directly to the USB port on your computer:

Note:The FRITZ!WLAN Stick can be used with many USB hubs that support at least USB 2.0. However, we cannot guarantee that USB hubs will work properly.

  1. Remove the USB hub from the computer for testing purposes.
  2. Connect the FRITZ!WLAN Stick directly to the USB port on the computer.

3 Checking the USB port

Installing the latest driver

  1. Install the latest drivers for the USB 3.0 port and the mainboard chipset on the computer (the chipset is a part of the mainboard that computer components are attached or connected to.

    Note:You can find the latest USB or chipset drivers in the download area of the manufacturer's website.

Using the USB stand

  1. Use the USB stand included with delivery to connect the FRITZ!WLAN Stick to the computer's USB 3.0 port.

Testing a different USB device

  1. If the FRITZ!WLAN Stick is still not detected, check whether other USB devices (for example a USB printer) are detected when you connect them to the same USB port on the computer:
    • If other USB devices are also not detected, the computer's USB port may be defective.

4 Testing on a different computer

  1. Install the FRITZ!WLAN Stick on a different computer and check whether the same error also occurs with that computer.
  2. If the error does not occur with the other computer, consult the manufacturer of the first computer. There is no error on the part of the FRITZ!WLAN Stick.
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