1. Call up download.avm.de/fritzsmart/fritzsmart-gateway/ in your web browser.
2. Switch to the folder 'deutschland' and then to the folder 'recover'.
3. Download the recovery program for your FRITZ!Smart Gateway to the computer; it has the file extension '.exe'.

1. Use the network cable included with delivery to connect the computer directly to the LAN port on the FRITZ!Smart Gateway.

ATTENTION!Only disable firewalls to run the recovery program and re-enable them before connecting to the internet. This software protects your computer from attacks from the internet and prevents other threats (for example computer viruses) from being executed.

1. Disconnect the computer from the internet and do not re-establish the internet connection until the firewall is restarted.
2. Configure all firewalls on your computer (for example, Zone Alarm, Norton Security) so that they are not automatically re-enabled when your computer restarts.
3. Close any active firewall applications.
4. Disable the Windows firewall:

   Windows 11 / 10

   1. In the Windows task bar, click on (Start) and then 'Windows Security' or 'All apps' and then 'Windows Security'.
   2. Click on 'Firewall & network protection' in the menu 'Windows Security'.
   3. Click on the active network (normally 'Private network').
   4. Disable the Microsoft Defender Firewall.

   Windows 8

   1. Press the keyboard shortcut Windows key + X and select 'Control Panel' from the context menu.
   2. Click on 'System and Security' and then 'Windows Firewall'.
   3. Disable the Windows firewall:

   Windows 7

   1. In Windows, click on 'Start' and then 'Control Panel'.
   2. Select 'Category' from the drop-down list 'View by:' on the top right ().
   3. Click on 'System and Security' and then 'Windows Firewall'.
   4. Disable the Windows firewall:

1. Run the 'FRITZ.Smart_Gateway[...].exe' file and click on 'Next'.
2. Follow the instructions.
3. If the program displays an error message such as 'Recovery failed due to an error', run the program again. If executing the recovery program fails after several attempts, run the program on a different computer.
   • If the recovery program displays the message 'Complete - FRITZ!Smart Gateway successfully restored!', recovery was successful.

1. Do not click on 'Next,' click on 'Cancel' twice instead.
2. Make sure that all firewalls are disabled.
3. Run the recovery program again.

1. Click on 'Cancel' to exit the recovery program.
2. Click on the search symbol in the Windows taskbar.
3. Enter Device Manager in the search box and press Enter.
4. Click on 'Device Manager' in the section 'Related settings'.
5. Under 'Network adapters', double-click the LAN network adapter that is connected to the FRITZ!Smart Gateway, and select the tab for the advanced settings (for example 'Advanced' or 'Advanced Settings').
6. Select the property for setting the transfer rate (for example 'Transmission Rate', 'Connection Type', 'Speed & Duplex', 'Media Type').
7. Select the value '10 Mbit/s, half-duplex' or similar and click on 'OK'.
8. Run the recovery program again.