Dokument informacyjny #3768

Restoring the FRITZ!OS of the FRITZ!Smart Gateway

The recovery program can be used to restore your FRITZ!Smart Gateway to working order. The recovery program resets the FRITZ!Smart Gateway to its factory settings and deletes all of the settings that could be preventing it from working correctly.

Requirements

  • Windows 11 / 10 / 8 / 7 is installed on the computer.

1 Downloading the recovery program

  1. Call up download.avm.de/fritzdect/fritzsmart-gateway/ in your web browser.
  2. Switch to the folder "deutschland" and then to the folder "recover".
  3. Download the recovery program for your FRITZ!Smart Gateway to the computer; it has the file extension ".exe".

2 Connecting the computer with the FRITZ!Smart Gateway

  1. Use the network cable included with delivery to connect the computer directly to the LAN port on the FRITZ!Smart Gateway.

3 Disabling firewalls

ATTENTION!Only disable firewalls to run the recovery program and re-enable them before connecting to the internet. This software protects your computer from attacks from the internet and prevents other threats (for example computer viruses) from being executed.

  1. Disconnect the computer from the internet and do not re-establish the internet connection until the firewall is restarted.
  2. Configure all firewalls on your computer (for example, Zone Alarm, Norton Security) so that they are not automatically re-enabled when your computer restarts.
  3. Close any active firewall applications.
  4. Disable the Windows firewall:

    Windows 11 / 10

    1. In the Windows task bar, click (Start) and then "Windows Security" or "All apps" and then "Windows Security".
    2. Click "Firewall & network protection" in the menu "Windows Security".
    3. Click on the active network (normally "Private network").
    4. Disable the Microsoft Defender Firewall.

    Windows 8

    1. Press the keyboard shortcut Windows key + X and select "Control Panel" from the context menu.
    2. Click "System and Security" and then "Windows Firewall".
    3. Disable the Windows firewall:

    Windows 7

    1. In Windows, click "Start" and then "Control Panel".
    2. Select "Category" from the drop-down list "View by:" on the top right ().
    3. Click "System and Security" and then "Windows Firewall".
    4. Disable the Windows firewall:

4 Running the recovery program

  1. Run the file "FRITZ.Smart_Gateway[...].exe" and click "Next".
  2. Follow the instructions.
  3. If the program displays an error message such as "Recovery failed due to an error", run the program again. If executing the recovery program fails after several attempts, run the program on a different computer.
    • If the recovery program displays the message "Complete - FRITZ!Smart Gateway successfully restored!", recovery was successful.

5 Error when running the recovery program

Recovery program cannot find the FRITZ!Smart Gateway

The recovery program cannot find the FRITZ!Smart Gateway device and constantly displays the error message "FRITZ!Smart Gateway searching at: [IP address]".

  1. Do not click "Next," click "Cancel" twice instead.
  2. Make sure that all firewalls are disabled.
  3. Run the recovery program again.

Error message "Could not determine the version!"

The recovery program displays the error message "Could not determine the version!":

  1. Click "Cancel" to exit the recovery program.
  2. Click the search symbol in the Windows task bar.
  3. Enter Device Manager in the search box and press Enter.
  4. Click "Device Manager" in the section "Related settings".
  5. Under "Network adapters", double-click the LAN network adapter that is connected to the FRITZ!Smart Gateway, and select the tab for the advanced settings (for example "Advanced" or "Advanced Settings").
  6. Select the property for setting the transmission rate (for example "Transmission Rate", "Connection Type", "Speed & Duplex", "Media Type").
  7. Select the value "10 Mbit/s, half-duplex" or similar and click "OK".
  8. Run the recovery program again.
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